The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to make more money if they can deliver a superior experience, the report [...]
Author Archives: Lora Kolodny
Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service
Posted in Customer Experience Impact 2010, Customer Service, dell, Delta, featured, gri.pe, harris interactive, Jason Mittelstaedt, RightNow, TC, Tello Tagged greader Comments closed
